How Resorts World Las Vegas runs a digital
bell desk with MS SHIFT

Resorts World Las Vegas is a landmark integrated resort on the Las Vegas Strip, home to the Hilton, Conrad and Crockfords hotels across thousands of rooms. At a property that size, the bell desk never stops. Dennis, a Front Service Supervisor, uses MS SHIFT every day to keep the operation fast and organized.

The Challenge

During busy check-in and check-out times, guests don’t want to wait. Finding luggage quickly and keeping everything organized is one of the bell desk’s biggest priorities — and at the scale of Resorts World, that’s only possible with the right technology behind the team.

The Solution

With MS SHIFT, every bag is checked in digitally. Each bag gets a unique barcode, and the guest instantly receives an SMS with a Digital Luggage Ticket and QR code. From that moment, the bag is tracked to an exact storage location until it’s returned. Guests can scan the code at a self-service kiosk, while MS SHIFT creates the job, identifies the best available associate, and sends the details to their phone. Smart Job Pairing routes nearby work together — one trip instead of two.

The Results

1. Every bag tracked, end to endA unique barcode and Digital Luggage Ticket track each bag from check-in to its exact storage location until it is back with the guest.
2. No more time lost searchingAssociates know exactly where to go, so luggage reaches guests much faster during the busiest periods.
3. Self-service requests, no linesGuests scan a QR code at a kiosk and the request flows straight into MS SHIFT.
4. Smarter dispatching with Smart Job PairingJobs are assigned automatically and paired by location, so the team makes one trip instead of two.