Valet Parking

Modern valet operations. Exceptional guest service.

Manage vehicle check-in, digital valet tickets, key tracking, guest notifications and vehicle retrieval — from one powerful platform.

Coming soon
Valet attendant handing car keys to a smiling guest at a luxury hotel entrance
Trusted by hospitality teams◆ Hotels & resorts◆ Casinos◆ Residential properties
◆ Smarter valet management

Everything your team needs, from key to curb

Deliver faster vehicle retrieval while eliminating paper tickets and reducing lost keys. MS SHIFT gives your team complete visibility into every vehicle’s status, location and assigned valet — all from one easy-to-use platform.

Valet attendant checking in a guest vehicle on a tablet outside a hotel
Digital Vehicle Check-In

Check in every vehicle in seconds

Register guest vehicles on an iPhone or iPad — capturing details, plate, parking spot, condition photos and guest info in one quick flow.

  • Vehicle detailsMake, model and color on file.
  • License plateCaptured and instantly searchable.
  • Parking locationRecord exactly where it’s parked.
  • Condition photos & guest infoDocument the vehicle and the guest at drop-off.
Every vehicle logged at drop-off.
Guest holding a phone with a digital QR valet ticket to retrieve their vehicle
Digital Valet Tickets

Replace paper tickets with secure digital records

Issue barcode or QR tickets guests can’t lose, with instant lookup for faster retrieval.

  • Barcode or QR ticketsScan to pull up the vehicle instantly.
  • Instant lookupFind any vehicle in seconds.
  • No lost ticketsDigital records can’t go missing.
  • Faster retrievalGuests get their car back sooner.
No paper. No lost tickets.
Valet app showing a parked vehicle's status, location and assigned valet
Vehicle Tracking

Know where every vehicle is at all times

See current location, assigned valet, time parked and status for every car on the lot.

  • Current locationThe exact spot for every vehicle.
  • Assigned valetKnow who’s responsible for each car.
  • Time parkedTrack how long each vehicle’s been in.
  • Status & historyFull retrieval history on file.
Complete visibility, curb to lot.
Phone showing MS SHIFT valet notifications for vehicle requested and ready
Guest Notifications

Keep guests informed automatically

Send SMS or app alerts the moment a vehicle is requested, ready, or delayed.

  • Vehicle requestedConfirm the request instantly.
  • Vehicle readyAlert guests when it’s out front.
  • Delays & updatesKeep guests in the loop in real time.
  • SMS or appReach guests wherever they are.
Fewer waits, happier guests.
Smart valet key cabinet with numbered vehicle keys alongside a tablet showing today's parked and retrieved vehicles
Key Management

Track every key with full accountability

Manage the key cabinet with check-in/check-out history and the employee assigned to every key.

  • Key cabinet trackingKnow every key’s location.
  • Check-in / check-outA full chain-of-custody history.
  • Assigned employeeTie every key to a valet.
  • Lost-key preventionCatch issues before they happen.
Never lose a key again.
Tablet showing a valet damage documentation record with before and after photos and signatures
Damage Documentation

Protect guests and your property

Capture before-and-after photos, log damage and collect digital signatures for a complete audit trail.

  • Before & after photosDocument condition at every step.
  • Damage reportingLog issues the moment they’re found.
  • Digital signaturesGuest sign-off kept on record.
  • Complete audit trailTime-stamped and searchable.
Proof at every handoff.
Valet dispatcher monitoring a live retrievals dashboard with assignments, workloads and turnaround times
Dispatch & Assignments

Route retrievals for faster turnaround

Assign retrievals, monitor workloads and watch live status to keep the lot moving.

  • Assign retrievalsSend jobs to the right valet.
  • Monitor workloadsBalance the team in real time.
  • Live status updatesSee every job as it moves.
  • Faster turnaroundCut guest wait times.
A lot that keeps moving.
Valet reporting dashboard on a tablet showing retrieval times, vehicles serviced, peak hours and revenue
Reports & Analytics

See how your valet really performs

Track retrieval times, volume, peak hours, productivity and revenue — all in one place.

  • Average retrieval timeMeasure and improve guest wait.
  • Vehicles servicedVolume by day, shift or event.
  • Peak traffic hoursStaff ahead of the rush.
  • Productivity & revenueEmployee and activity reports.
Insight that drives service.

Why teams choose MS Valet

  • Faster vehicle retrieval
  • Eliminate paper tickets
  • Reduce lost keys
  • Improve guest satisfaction
  • Increase employee accountability
  • Real-time vehicle tracking
  • Complete audit trail
  • Mobile-first operation
  • Enterprise reporting
  • Works across hotels, resorts, casinos & residential properties

Ready to modernize your valet operation?

Manage vehicle check-in, digital tickets, key tracking, guest notifications and retrieval from one platform. Schedule a personalized walkthrough today.

Coming soon