Lost & Found

Reunite guests with what they’ve lost

One platform to log found property, match it to guest reports and ship it home — with a guest self-service portal and secure payments built in.

Lost & Found desk with the MS SHIFT dashboard on a laptop and phone
Trusted by hospitality teams◆ Hotels & resorts◆ Security & front-office teams◆ Guest services
◆ Built for lost & found

Everything your team needs to reunite guests with their belongings

Lost & Found records on the MS SHIFT dashboard and mobile app
Lost & Found Records

Log, match and return in seconds

Keep a digital record of every item found on property, with photos attached, and match finds to guest reports automatically.

  • Log finds in secondsCapture item, location and finder on the spot.
  • Photograph and storeAttach images to valuable items.
  • Match claims automaticallySurface likely matches against guest reports.
  • Notify when foundEmail alerts the moment a match appears.
Less lost. More found.
ForgotMyItem.com guest portal
ForgotMyItem Portal

Let guests reclaim items from anywhere

Guests visit ForgotMyItem.com, enter your hotel code and report a lost item by category — from any device, any time.

  • Report from any deviceA guest-facing portal, around the clock.
  • Browse by categoryApparel, electronics, accessories and more.
  • Enter your hotel codeRequests route straight to your property.
  • Staff notified instantlyYour team is alerted the moment a request arrives.
Self-service, start to finish.
Secure PayPal checkout for return shipping
Secure Payments

Pay to ship, securely

Guests pay for return shipping through secure PayPal checkout — with no card details ever stored, and transparent charges up front.

  • Secure PayPal checkoutPay with any major card, safely.
  • No card data storedMS SHIFT never sees card details.
  • Transparent chargesShipping and fees shown up front.
  • Instant confirmationA receipt the moment payment clears.
Safe, transparent payments.
Multi-carrier shipping with FedEx, UPS and USPS
Multi-Carrier Shipping

Ship worldwide with the carriers you use

Return items through FedEx, UPS, USPS and more — on your accounts or the guest’s own — with complimentary shipping for VIP guests.

  • FedEx, UPS & USPSIntegrate the carriers you already use.
  • Guest’s own accountLet guests ship on their own account.
  • Complimentary VIP shippingWaive fees for priority guests.
  • Worldwide deliveryReturn items anywhere in the world.
From our shelf to their door.
Print shipping labels and track delivery
Tracking & Delivery

Track every shipment to the door

Print shipping labels, follow each parcel’s journey in real time, and confirm delivery with proof and notifications every step of the way.

  • Print labels on-siteGenerate carrier labels in seconds.
  • Real-time trackingFollow every parcel from pickup to delivery.
  • Proof of deliveryConfirm receipt with a signature or scan.
  • Delivery notificationsKeep guests updated automatically.
Delivered, and proven.
“
The Lost and Found feature is excellent. I work in a very large beach resort where guests leave their stuff all over the property, and this tool has helped us organize the lost and found in our hotel, efficiently.
Mauricio Ledezma Director of Security,
The Westin Golf Resort & Spa Playa Conchal, Costa Rica

Ready to bring MS SHIFT Lost & Found to your property?

One platform for security, guest services and operations across every building. Schedule a personalized walkthrough today.

Request a demo