Hotels

Security & operations for every floor

One platform for security, guest services and operations — from the front desk to the back of house. Built for the pace and scale of a busy property.

Explore Customer Stories
A luxury hotel lobby with reception desk and lounge
Trusted in hospitality◆ Hotels & resorts◆ Luxury & boutique properties◆ Security & front-desk teams
◆ Built for the property

Everything your security & operations teams need, in one place

Security patrol app at a hotel
Security Patrol

Prove every floor was walked and watched

Schedule patrol routes across floors and restricted areas, scan checkpoints as officers move, and capture findings in real time — so you can show every round was completed.

  • Build patrol routesSet checkpoints across floors and restricted areas.
  • Scan as you goAn NFC or QR tag confirms each point, time-stamped.
  • Flag findings on the spotLog hazards and incidents mid-round.
  • Prove completionA verifiable record of every patrol, every shift.
Patrols you can prove.
Self-service visitor kiosk at a hotel
Visitor Management

Know exactly who’s on-site

Check in guests, vendors and contractors at every entrance, print badges on the spot, and keep a live record of who’s in the property — from the main entrance to restricted areas.

  • Check in at every entranceLobbies, docks and side entrances.
  • Vendors & contractors tooCredential everyone before they go in.
  • Restrict sensitive areasAccess tied to role and clearance.
  • Live on-site rosterKnow who’s in the property at any moment.
Every visitor accounted for.
Lost and found app at a hotel
Lost & Found

Reunite guests with what they’ve lost

Log found property in seconds, match it to claims across the whole property, and return belongings quickly — even after guests have left.

  • Log finds in secondsCapture item, location and finder on the spot.
  • Photograph and storeCatalogue by location with images attached.
  • Match claims automaticallySurface likely matches against reports.
  • Return after they leaveCoordinate handoff once they’re home.
Less lost. More found.
Employee photo ID system at a hotel
Photo ID & Credentialing

Badges that verify in seconds

Issue photo IDs for staff, contractors and guests, and verify credentials at any checkpoint — so the right people reach the right areas.

  • Issue IDs on the spotStaff, contractor and visitor badges in minutes.
  • Credential everyoneEmployees, vendors and temporary staff alike.
  • Control access by areaPermissions tied to role and zone.
  • Verify at any checkpointConfirm a badge is valid and current instantly.
Verified identities. Controlled areas.
A hotel security command center showing live cameras, an incident map and the daily activity log
Daily Activity

One clear log of everything that happened

Capture every shift’s activity — guest arrivals, incidents, service requests and maintenance calls — in a single running log, so the next team member always has full context.

  • Log activity as it happensEvery event in one running shift record.
  • Seamless shift handoverThe next team member picks up with full context.
  • Find anything fastSearch by date, department, team member or event type.
  • Roll up to reportsDaily summaries and service reports for management.
Nothing slips between shifts.
“
MS SHIFT has become an essential part of our daily operations. The platform brings our teams together, improves communication and helps us deliver the high standards our guests expect.
Ghilas Bahloul Assistant Loss Prevention Manager,
JW Marriott Marquis Hotel Dubai
Read Testimonial JW Dubai

Ready to bring MS SHIFT to your hotel?

One platform for security, guest services and operations across every floor. Schedule a personalized walkthrough today.

Request a demo